At Suryavansam, we strive to ensure your satisfaction with every purchase. Our return and refund policy is designed to be transparent and customer-friendly. Please review the following guidelines:

Eligibility for Refund or Replacement:

You are eligible for a full refund (excluding shipping) or a free-of-cost replacement if:

  • You've changed your mind about the purchased item(s).
  • The received item(s) are in poor, damaged, or mutilated condition.
  • The received item(s) differ from your original order.

Notification Process:

  • Please inform us promptly at or call us at +91 9351955624.
  • Include a photo of the damaged product if you are requesting a replacement or return.

Return Conditions:

  • To receive a full refund (excluding shipping), return the item(s) within seven (7) days in their original, unopened, and undamaged packaging.
  • Ensure all original tags/labels are attached, and provide proof of purchase.
  • You are responsible for all return costs, including shipping charges and applicable taxes.

Non-Eligible Items:

  • Gift cards, personalized products, sale, clearance, and promotional items are not eligible for return or exchange.

Deduction from Refund:

  • Original shipping costs will be deducted from the refund amount.

Order Cancellation:

  • If you wish to cancel a shipped order before delivery, contact our team promptly.
  • If the order has been handed to the courier, do not accept delivery.

Refund Process:

  • Once we receive and verify the returned product(s), we will initiate the refund process within 7 working days (less shipping costs, if applicable).
  • Refunds will be processed to the original account/method of payment.
  • Allow 2-3 additional business days for the refunded amount to reflect in your account.

Delivery Inspection:

Upon delivery, ensure the product is undamaged, properly packed, and acknowledge this to the delivery person.

If the box appears damaged or tampered with, do not accept the delivery; contact us immediately.

Exchange / Return for International Orders

No exchange / return is applicable on international orders. For any size related queries please feel free to contact us before you place an order.